Customer Acquisition

Featured Article

How To Respond To A Negative Customer Review (With Examples)

Summary. Respond to a negative customer review by apologizing and, if appropriate, taking responsibility and explaining what you’ll do to make it right. If there is nothing you can do, explain what you’ll do to prevent it from happening again or simply express your sincere apologies for their frustration. Many shoppers base their decisions on […]

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Soar, Swim or Sink? Five Helpful Tips to Networking Success

Why is it that you see some of your team members soaring in their careers, while you see others only swim … and many sink? Why is it that some of your people have that ‘it ’ factor from the get go, but in others it simply just does not quite develop despite all your […]

How to Hire a Professional Content Writer for Your Business

We are all familiar with the phrase, "content is king". This post contains a list of tips and tools that can lead you to content writers of the highest calibre.

What Talking to 88 Recruiters in 28 Days Taught me About Recruiters and Marketing

In this post Zack Gallinger, President of Talent Hero Media reveals how recruiters think about marketing their business and how to stand out from the crowd.

Your Prospects Are Not Psychic

For any eager sales reps, follow these tips and your calendar will fill up with legitimate, scheduled conversations with intrinsically qualified people.

Why Not Everyone Makes a Great Customer [Infographic]

This awesome infographic takes a look at the most common types of customers and suggests how you can deal with them (all in the name of fun!)

Customer acquisition Highlighted Articles

The Truth About Cats and Dogs … and Sales

Why does the “How should we sell?” debate go on and on? This post by ConnectAndSell CEO Chris Beall demystifies different approaches to the sales process.

5 Reasons Face-to-Face Communication Helps Build Client Relationships

Whether you choose to use Skype, FaceTime, Zoom, Google Hangouts or any of the other host of video-based chat tools out there, here are 5 reasons why face-to-face communication helps to build client relationships.

7 Reasons Why Hiring Motivated Employees is the Key to Customer Happiness

If 74% of consumers are prepared to pay more for products and services from companies with outstanding customer service, it makes sense that you should hire motivated and enthusiastic employees.

The Link Between Employee Engagement and Customer Loyalty

Believe it or not there is a strong correlation between how happy and engaged your workforce is with the level customer loyalty and client satisfaction.

6 Top Reasons To Take A Close Look At Your Sales Process

Here are some of the most common sales mistakes businesses make, and ways you can avoid them.

6 Tips On How To Grow A Global Business … From Brad Sugars – Founder of ActionCOACH

Here are 6 tips on how to grow a global business shared by Brad Sugars the founder of ActionCOACH – the leading global business coaching firm – on his recent Australian road show.

Acronym Confusion: Why The Customer Isn’t Always Right

I’ve always prided myself on my customer service ethic, and I’ve always built teams committed to delivering an awesome level of service. But one thing I have also learned is that no matter what the adages say, the customer isn’t always right.